The Guernsey County Department of Job & Family Services building is located in Cambridge, Ohio. It houses:

• Public Assistance, 324 Highland Avenue

• Child Support Enforcement Agency, 324 Highland Avenue

• OhioMeansJobs - Guernsey County, 324 Highland Avenue

For your baby to be added to the household: provide correct spelling of baby’s entire name, father’s entire name along with date and city of baby’s birth.

Newborn’s required verifications may include:

• Citizenship: original Birth Certificate; Hospital record with baby’s footprints

• SSN: SS-5 application or Social Security Card

• Identification: original shot record

If absent parent has moved into the household, provide:

• Citizenship: original Birth Certificate

• SSN: Social Security Card

• Identification: photo ID

• Income: Wages, self employment, SSI, SS, UC, etc.

For an EBT card, contact customer service at 1-866-386-3071 or visit The Ohio Direction Card website.

1. Push 1 for English

2. Recording asks for your 16-digit card number

3. STAY ON THE LINE and wait for further options

4. Recording asks AGAIN for your 16-digit card number

5. PRESS: 1 to re-enter number

2 to enter by speech

3 to enter pin and SSN to access your information

4 to report lost, stolen or damaged card and speak to a customer service representative

• Bi-weekly pay: average gross amount of last four to six pays and multiply by 2.15 pays per month.
• Weekly pay: average gross amount of last four to six pays and multiply by 4.3 pays per month.
• Twice monthly pay: average the gross amount of last 4 to six pays and multiply by 2.

Guernsey County Job and Family Services is NOT able to issue any replacement Medicaid Managed Care cards, written verification or billing numbers to customers who are on a Managed Care Plan. Contact your provider to request a new card.   

If you are in your first month of receiving Medicaid or had a break in coverage, you may be on traditional Medicaid (“Fee for Service”) coverage for a brief period of time. In this situation, you should contact GCJFS Call Center to request a replacement card at 740-432-2381. Replacement cards will take 5 to 7 business days to arrive. If you have an emergency, the Call Center can provide your doctor with your billing number and verify eligibility.

*Please note: All consumers who are Medicaid eligible are required to select a Managed Care Plan within the first 60 days of being eligible for Medicaid. Please visit Medicaid Managed Care Enrollment Center or call 1-800-605-3040 to discuss in detail the Medicaid Managed Care Plans.

The same eligibility rules and guidelines apply to everyone applying for and receiving assistance in the state of Ohio. It is important to understand that everyone’s situation is different and despite the fact that you may both seem to be in the same position, there are factors that affect eligibility that you may not be aware of which affect the amount of assistance you are eligible to receive.

If you suspect that someone is improperly or fraudulently receiving assistance, you are encouraged to report this information to the agency for a follow-up investigation. You can make a fraud referral online.

For an EPPIC card, contact customer service at 1-866-320-8822 or visit Ohio EPPICard website.

1. Push 1 for English

2. Recording asks for your 16-digit card number

3. STAY ON THE LINE and wait for further options

4. Recording asks AGAIN for your 16-digit card number

5. PRESS: 1 to re-enter number

2 to enter SSN. Date of Birth & PIN

3 to get status of previously ordered card

4 to report lost, stolen or damaged card

6. Follow the prompts

1. Fill out a PRC application.
2. Your application will be processed in the order it was received by the agency. It can take up to 30 days to process applications. We make every effort to begin processing PRC applications within 3 days. 
3. You will receive a letter after the application has been processed stating whether the application has been approved or denied.
4. If your application is approved, a pledge of payment will be made to the person or company the bill is owed on the approved bills.

• Households must have minor children residing in the household or have a household member who is pregnant to qualify for PRC assistance.
• Any household member who has a sanction, must sign compliance and serve the sanction period before eligible for PRC.
• All overpayments must be paid in full before the application will be processed.
• All applicants must complete a PRC application and supply all necessary documentation before the application will be processed.
• In general total gross household income must be below 200% of the Federal Poverty Guideline (see specific PRC categories on the PRC page for specific income guidelines).
• Applications will only be held for 30 days. If requirements have not been met within 30 days, applications will be denied.
• Households must be able to show ability to handle on-going expenses.
• No household members can have been in a household that has received PRC during the timeframe requirements for specific type of PRC requested.
• For category specific requirements, go to the PRC page and download the "Required Verifications Checklist" for the specific category of PRC you are interested in applying for.